Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Kuppa Privacy Policy
Last updated: 16 August 2025
1. Introduction
Welcome to Kuppa! This Privacy Policy explains how Kuppa ("we," "us," or "our") collects, uses, shares, and protects information in connection with our mobile application.
By using the Kuppa app, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our service.
A. Personal Information
- Account Information: When you create an account, we collect your name and email address.
- Payment Information: If you purchase a subscription through RevenueCat, we collect your user payment information and purchase history. This data is handled by our third-party payment processor, RevenueCat, and is used for fraud prevention, security, compliance, and account management.
B. Non-Personal Information
- Location Information: We collect your approximate and precise location to help you discover coffee shops near you. You have the option to grant or deny this permission.
- App Activity and Usage Data: We collect information about how you use the app, including:
- App Interactions: Data on how you interact with the app's features.
- In-app Search History: The coffee shops or keywords you search for.
- User-Generated Content: Reviews, ratings, and any other content you post.
- Other Actions: Other actions you take within the app (e.g., redeeming a discount).
- Device and Performance Data: We collect information related to your device and the app's performance, such as:
- Crash Logs: Data about app crashes to help us fix bugs.
- Diagnostics: Information used to understand app stability and performance.
- Other Performance Data: Data on app usage to help us improve the user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Service: To operate and maintain the Kuppa app, including showing you nearby coffee shops, processing your subscriptions, and managing your account.
- Analytics and Improvement: To understand how users interact with the app, analyze user behavior, and identify trends to improve our services and features.
- Partnership Analytics: We share aggregated and anonymized user behavior data (such as search history, ratings, and reviews) with our partner coffee shops for their business analytics. This data helps them understand customer preferences and trends in their area.
- Communication: To send you important updates, security alerts, and support messages. We may also use your email address for promotional communications if you have opted in.
- Security and Compliance: To detect and prevent fraud, comply with legal obligations, and protect our rights and the rights of our users.
4. How We Share Your Information
We do not share your Personal Information with third parties except as described in this policy.
- With Our Partner Coffee Shops: We share aggregated and anonymized user behavior data (e.g., search history, ratings, reviews) with our partner coffee shops for their analytics. This data does not personally identify you.
- With Third-Party Service Providers: We use third-party companies to provide services on our behalf, such as:
- RevenueCat: For processing subscriptions and managing payments.
- Analytics Providers: For analyzing app usage and performance.
- Cloud Hosting Providers: For storing app data.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement agency or government authority.
5. Data Security
- We take reasonable measures to protect the information we collect from loss, theft, and unauthorized access, use, or modification.
- Data is encrypted in transit between your device and our servers to ensure secure transmission.
6. Data Retention
- We retain the information we collect for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.
7. Your Data Deletion Rights
- You have the right to request the deletion of your account and associated personal data.
- To submit a request, you can use the account deletion feature within the app or visit https://kuppa-app.com/delete-account.
- We will respond to your request within a reasonable timeframe and delete your data, subject to any legal retention requirements.
8. Changes to This Privacy Policy
- We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@kuppa-app.com